To do this evening/ was completed: Theater 3 issue happened again, Carly radioed me that the second round preshow didn't start. I was able to restart the projector and put the preshow on about 12 minutes before lights down. Trailers/feature played fine after that. I wrote again to DMS and Jerry said he'll have a list of parts to replace on Monday. For the sake of clarity, here is everything I've gathered about this issue: -When it happens, you won't be able to control playback via the TMS, manually fire automation cues, or access the IMS web GUI at all -Schedules for Theater 3 will display as "KDM missing" and the storage health icon on the Overview page will say "Storage degraded," even though the storage is healthy and KDMs have been uploaded and are active. -This issue prevents the server from validating KDMs (even though they are there and valid), so encrypted content will not play with the server in this state. If the projector goes into this st...
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